Trusted & accredited
business excellence
Privacy Policy
Family-owned since 2009, we’ve built our reputation one satisfied customer at a time — with honest pricing, expert work, and genuine care for every home we enter.
Request FREE Estimate
Once you submit, we may reach out to you via phone, email, or text to fetch information, which you can opt out of at any time.
Terms and Conditions | Privacy Policy1. Introduction
Olympic City Air (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
This Privacy Policy applies to information collected through our website (olympiccityair.com), phone calls, text messages, in-person service appointments, and any other interaction with Olympic City Air.
2. Information We Collect
- Full name.
- Phone number.
- Email address.
- Home or service address.
- Property and equipment details (system type, age, issue description).
- Payment information (processed securely through third-party processors).
- Communications you send us (form submissions, emails, texts, voicemails).
- IP address and approximate location.
- Browser type and device information.
- Pages visited, time spent, and referring website.
- Cookies and similar tracking technologies (see Section 6).
Information from Third Parties: We may receive information about you from online review platforms (such as Google or the BBB) and from marketing or analytics providers that help us understand how our website is used.
3. How We Use Your Information
- Schedule, confirm, and provide HVAC services.
- Generate and send estimates, invoices, and service records.
- Communicate with you about appointments, follow-ups, and warranty matters.
- Process payments.
- Respond to inquiries and provide customer support.
- Send appointment reminders and service-related notifications.
- Improve our website, services, and customer experience.
- Send marketing communications, with your consent, where required.
- Comply with legal obligations and protect our legal rights.
- Prevent fraud and ensure the security of our systems.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: With trusted third parties who help us operate our business — including payment processors, scheduling software, CRM platforms, email and SMS providers, accounting services, and IT support. These providers are expected to protect your information and use it only for the services they provide to us.
Manufacturers & Warranty Providers: To register equipment, process warranty claims, or coordinate manufacturer service on your behalf.
Legal & Safety: When required by law, court order, or to protect the rights, safety, or property of Olympic City Air, our customers, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
5. Text Messages (SMS) & Phone Calls
By providing your phone number, you consent to receive calls and text messages from Olympic City Air related to your service, including appointment confirmations, technician arrival notifications, estimates, invoices, follow-ups, and service reminders.
You may also receive occasional marketing messages, which you can opt out of by replying STOP. Standard message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.
We do not share your phone number with third parties for their own marketing purposes.
6. Cookies & Tracking Technologies
- Remember your preferences and improve site functionality.
- Analyze website traffic and performance.
- Measure the effectiveness of our marketing.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Data Security
We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through third-party payment processors and is not stored on our servers.
While we work hard to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (including tax, accounting, and warranty records), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
9. Your Rights Under Colorado Law
- Access the personal information we hold about you.
- Correct inaccurate personal information.
- Delete your personal information, subject to legal exceptions.
- Opt out of the sale of personal information (we do not sell personal information), targeted advertising, and certain profiling activities.
- Portability — request a copy of your information in a usable format.
- Appeal a denial of any of the rights above.
To exercise these rights, contact us at [email protected] or 719-463-8860. We will respond within forty-five (45) days, as required by law. We may need to verify your identity before processing your request.
10. Children's Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.
11. Third-Party Websites
Our website may link to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.
12. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry standard for how DNT signals should be handled, our website does not currently respond to DNT signals. You can manage tracking preferences through your browser and cookie settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated through a notice on our website or via direct communication where appropriate.
14. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us:
Olympic City Air 2355 Piros Dr, Colorado Springs, CO 80915 Phone: 719-463-8860 Email: [email protected]
SPECIAL PROMOTIONS FOR FOUNTAIN HOMEOWNERS
Real savings on the services your home needs most. These offers are limited-time and available to homeowners across Fountain, Monument, Peyton, and the surrounding areas.
$89 HVAC MAINTENANCE SPECIAL
A complete system tune-up, filter inspection, and performance check designed to catch small problems before they turn into expensive breakdowns. Keeps your heating and cooling running all season efficiently.
- Limited time offer
FREE HUMIDIFIER WITH FURNACE INSTALLATION
Install or replace your furnace with Olympic City Air, and we’ll add a whole-home humidifier for free. Better comfort, healthier indoor air, and less static through Colorado’s dry winter months.
- Book this month
PROUDLY SERVING FOUNTAIN, CO, & SURROUNDING AREAS
Fast, dependable HVAC service across Fountain, CO, and the Pikes Peak region.
Don’t see your neighborhood listed? Give us a call at 719-463-8860; we likely cover it.
Trusted by Homeowners Across Colorado Springs
Our customers rely on Olympic City Air for dependable HVAC service, transparent pricing, and expert workmanship.
Expert HVAC Tips & Industry Insights
Stay informed with the latest HVAC maintenance tips, energy-saving advice, and home comfort guides from our experts.
How to Get Affordable AC Repair That Actually Lasts
It usually starts on an ordinary afternoon. You walk in, the air feels off, and that little voice says call
What Good Air Conditioning Services Look Like, and When to Stop Waiting
You can feel it before the thermostat agrees with you. The air goes thick, the fan drones, and somewhere around
When an AC Replacement Becomes the Smartest Call for Your Home
Air conditioners rarely quit all at once; they usually just fade away, season after season. Somewhere in that slow decline,